Shipping:
All orders will be shipped to the address listed to the order or paypal payment, so please ensure that these addresses are correct and up to date.
DOMESTIC ORDERS
All orders are shipped via USPS Priority Mail, please allow 2-3 business days for delivery. These come with tracking and delivery confirmation, so please be available for delivery.
* Creative Collection By Shon is not responsible for any lost, stolen or damaged packages after delivery has been made. If you wish for a signature to be required to receive your order, please let us know before shipping.
INTERNATIONAL ORDERS
Creative Collection By Shon is not responsible for any Customs Fees/ Taxes/ Duties that you may incur. All packages will have a tracking number, however once a package leaves the United States and arrives at the destination country, it may or may not be tracked via the U.S. Post Office. As a result I cannot be responsible in any way for international packages once they have been shipped.
*Refunds will NOT be issued for delayed deliveries or lost packages. If you wish for a signature to be required to receive your order, please let us know before shipping.
All international customers should be aware that delivery of their completed order may take anywhere from 10 – 30 days (sometimes longer) for actual delivery, this does not include processing time for your order.
PLEASE ORDER IN PLENTY OF TIME TO RECEIVE YOUR PRODUCTS.
All Packages are shipped via USPS Priority Mail with tracking and delivery confirmation. Therefore Creative Collection By Shon is not responsible for any lost, stolen or damaged packages after delivery has been made
All decals are shipped standard first class mail, this can take up to 7 to 14 business days. After processing time.You will get a schedule to ship date at the time of your order.
RUSH FEE
Please note if you pay a rush fee it has nothing to do with shipping fees. By paying a rush fee it will make your order a priority by moving it up in the production line to meet your deadline
Refunds and Exchanges:
ALL SALES ARE FINAL
Due to the personalized nature of all weddings, party invitations, event stationery, and event decorations and product in general ….. Refunds, Replacement or Exchanges are not possible so all sales are final.
CANCELLATIONS:
All deposits are nonrefundable. If you need to make a change to your printed orders, please contact us and we will send you a custom listing for a discounted reorder.
REFUNDS & EXCHANGES:
We are confident that you will be satisfied and happy with your customized Creative Collection By Shon order. To ensure 100% satisfaction, please be sure to review your proof(s) for misspellings, grammatical and punctuation errors. We are not responsible for any errors once the final proof approval has been submitted. However, if any of the following should occur we will be happy to assist you. (If you wish for a signature to be required to receive your order, please let us know before shipping)
• We make an effort to carefully check and proof all orders before they are shipped. However, if an error is made on our part we sincerely apologize and will make all efforts to resolve the problem as quickly as possible. Otherwise, there will be no refund issued.
MISSPELLINGS/ INCORRECT WORDING:
Creative Collection By Shon is not responsible for misspellings in approved proofs, please triple check all spelling, grammar, capitalization. We highly encourage that you send an emailed proof to a family member or friend for viewing.
*Refunds will NOT be issued for delayed deliveries or lost packages.